![]() ![]() Training all levels of management is particularly important because front-line supervisors and managers are often the first to learn of an employee’s complaint and frequently bear the initial responsibility of ensuring that complaint is appropriately handled. However, managers and supervisors should also receive training on how to spot and address employee complaints of harassment and discrimination so that these issues can be handled in accordance with your policies and procedures - preferably before they turn into lawsuits. ![]() Every employee should know how to make a complaint. ![]() For example, every employee should receive training about the company’s prohibition of discrimination, harassment and retaliation. Yet not every worker needs to receive the same type of training. Who Should Be Trained?Įveryone in your workplace, of course. So, let’s take some time to talk about the “who, what, when and how” of employee training. And, training can also be a vital part of your defense if and when one of your employees files suit against you. The best policy in the world will not protect your company if your management doesn’t follow it and your employees don’t know about it. Ensuring that your employees and managers receive training on your policies is just as important as having sound policies in the first place. ![]()
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